Productivity-focused workflows
Get ready-made solutions for resolving disputes online through various channels: Contact Us, Ombudsman, Regulatory Agency, Bacen, PROCON, Consumidor Gov, Reclame Aqui, and Courts of Justice.
Our BackOffice solutions aim to understand business processes, bottlenecks, risks, and their specificities, leading to digital transformation for the company.
Products with a set of best practices, resulting in more than 60 requirements distributed across 5 stages: registration, interaction, enrichment, resolution, and closure.
Implementation of a channel (defense body) or unification of all channels, enabling the management of all complaints.
Operation dashboards such as heatmap, hourly resolutions, individual/group views, pending issues, SLA status, and panels (incoming, backlog, completed, productivity).
Automated profile-based processes with workflows, forms, documents, data capture, messaging, and alarms, all designed with productivity and management in mind.
Allows integration with CallCenter platforms such as Genesys, Avaya and CRMs such as SalesForce
Elimination of activities through other robots, new dashboards and machine learning algorithms.
